Responsible
Gaming at 999kg

999kg operates with a firm belief that responsible gambling is not a box to tick — it is a core part of how we run our platform. We recognise that while the vast majority of our players in Bangladesh enjoy gambling as a form of entertainment, a small proportion may develop patterns of play that become harmful. Our responsibility is to provide every player with the tools, information, and access to support they need to remain in control.

Our responsible gaming framework has been developed with guidance from industry best practices and international player protection standards. Every element — from our deposit limit system to our self-exclusion programme — has been designed to be accessible, effective, and free of friction. You should never have to jump through hoops to protect yourself.

We train our customer support team to recognise the signs of problem gambling. If a member of our team notices patterns of play that suggest a player may be experiencing difficulties, they are empowered to proactively reach out and offer guidance, tools, and referrals to professional help. This is not about restricting your enjoyment — it is about ensuring that 999kg remains a safe and sustainable environment for everyone who plays with us.

Gambling should be entertaining. If it ever stops feeling that way, we want to hear from you. Our responsible gaming support team is available 24 hours a day, 7 days a week, via live chat with an average response time of 2–5 minutes.

999kg operates a strict 18+ policy across all gaming and betting products. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any promotional activity on the 999kg platform. This policy applies to all players regardless of location within Bangladesh.

Account Verification Process

During the registration process, all players are required to confirm that they are 18 years of age or older. However, self-declaration alone is not sufficient. 999kg conducts Know Your Customer (KYC) identity verification on all accounts before permitting withdrawals and on any account where age uncertainty arises. The following documents are accepted for age verification:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Bangladesh driving licence (showing date of birth)
• Birth certificate accompanied by a secondary photo ID

Underage Account Detection

If at any point 999kg has reason to believe that an account is being operated by a person under the age of 18 — whether through KYC findings, a report from a third party, or suspicious activity patterns — the account will be suspended immediately and all funds frozen pending investigation. If underage use is confirmed, the account is permanently closed and all deposits are returned to the originating payment method after verification. No winnings generated during any period of underage play will be paid out.

Protecting Minors in Your Household

If you share a device with children or young people, we strongly recommend using device-level parental controls to prevent access to gambling websites. Keep your 999kg login credentials private and never leave your account open on a shared device. Log out after every session to ensure that your account cannot be accessed by younger members of your household.

One of the most effective ways to keep gambling within safe boundaries is to set a hard spending limit before you begin. 999kg provides a flexible deposit limit system that gives you precise control over how much money enters your account over any given time period.

How Deposit Limits Work

You can configure three types of deposit limit from your account settings dashboard:

• Daily deposit limit: The maximum amount you can deposit into your 999kg account within a rolling 24-hour period.
• Weekly deposit limit: The maximum total deposits permitted within any rolling 7-day period.
• Monthly deposit limit: The maximum total deposits permitted within any rolling 30-day period.

Limits apply across all payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and USDT TRC-20. You cannot bypass a set limit by switching payment channels.

Reducing vs. Increasing Limits

Reducing a deposit limit takes effect immediately. If you lower your daily limit from ৳10,000 to ৳3,000, the new limit applies from the moment of confirmation — even if you have already deposited less than ৳3,000 that day. This ensures that a decision made in a responsible moment is honoured immediately.

Increasing a deposit limit is deliberately subject to a mandatory 24-hour cooling period. This means that if you request a limit increase, the increase will not take effect until at least 24 hours have passed. This design prevents impulsive decisions made in the heat of a session from immediately translating into larger deposits.

Loss Limits and Wager Limits

In addition to deposit controls, 999kg offers session loss limits and total wager limits. A session loss limit ends your gaming session automatically once your net losses within that session reach the threshold you have defined. Wager limits cap the total value of bets you can place within a defined period, independent of deposit activity.

Self-exclusion is the most powerful protective tool available to players who feel that their gambling is becoming difficult to control. When you activate self-exclusion on your 999kg account, the platform takes comprehensive steps to ensure that you cannot continue gambling during the exclusion period — even if you change your mind mid-period.

What Self-Exclusion Covers

A 999kg self-exclusion is comprehensive. During the exclusion period, the following restrictions apply immediately and without exception:

• All deposits are blocked across every payment method (bKash, Nagad, Rocket, Upay, USDT, and all bank channels).
• All betting, gaming, and casino activity is suspended — you cannot place wagers or spin reels.
• All promotional emails, SMS notifications, and bonus communications are suspended for the duration of the exclusion.
• Your account balance remains safe and withdrawable — you can request withdrawal of your available balance even during exclusion.
• Any pending bonus wagering requirements are cancelled and the associated bonus funds are forfeited.

Self-Exclusion Periods

999kg offers the following self-exclusion duration options:

• 6-month exclusion: Suitable for players who need a meaningful break but anticipate returning to recreational play in the future.
• 1-year exclusion: A longer-term break for players who feel they need extended time away from gambling.
• 3-year exclusion: For players with more serious concerns who want a sustained, enforced absence from the platform.
• Permanent exclusion: Irreversible closure of your 999kg account with no possibility of reactivation. Recommended for players who believe they should stop gambling permanently.

How to Request Self-Exclusion

Contact our support team via live chat at any time of day or night and state that you wish to activate self-exclusion. Our team will guide you through the process, confirm the duration, and activate the exclusion immediately. The process takes under 5 minutes and requires identity verification to ensure that only the account holder can initiate the exclusion.

Once self-exclusion is active, it cannot be reversed during the chosen period. This is a deliberate and important design feature. A request to lift a self-exclusion received during the active period will not be actioned — the protection holds firm.

A time-out is a shorter, more flexible alternative to self-exclusion. It is ideal for players who recognise that they need a brief break — perhaps after a particularly long session, a stressful period in their life, or simply as a healthy habit to reset their perspective on gambling.

Available Time-Out Durations

999kg offers the following time-out periods, which can be activated instantly from your account settings or via live chat:

• 24-hour time-out: A one-day suspension — useful after an unexpectedly long session or a bad run of results.
• 7-day time-out: A one-week break that gives you time to reflect and reset without a long-term commitment.
• 30-day time-out: A full calendar month away from the platform, suitable for players who want a more substantial cool-off period without committing to formal self-exclusion.

How Time-Out Differs from Self-Exclusion

The key difference is duration and reversibility. Time-out periods are fixed — they expire automatically at the end of the chosen period and your account reactivates without any action required on your part. Self-exclusion periods, by contrast, require a formal review and cooling-off period before reactivation after the exclusion ends.

During a time-out, the same account restrictions apply as during self-exclusion: no deposits, no bets, no promotional communications. Your balance remains accessible for withdrawal.

Reality Check Reminders

Even without a formal time-out, 999kg's reality check feature can serve as a valuable regular prompt during active sessions. You can configure reality checks to appear every 30 minutes, 1 hour, or 2 hours. Each check displays your current session duration, total amount wagered, and net win or loss position, then asks whether you wish to continue playing. Taking a moment to assess your session at regular intervals is one of the simplest and most effective responsible gaming habits you can build.

Problem gambling rarely announces itself all at once. It typically develops gradually, through patterns of behaviour that can be easy to rationalise or overlook. Knowing the warning signs — and being honest with yourself about whether any apply — is the first and most important step toward getting help.

The following indicators are commonly associated with gambling that has moved beyond recreational entertainment and into problematic territory. If you recognise several of these patterns in your own behaviour, we encourage you to reach out to our responsible gaming team or one of the support organisations listed in Section 7.

If you believe that gambling is becoming a problem in your life, reaching out for help is the right and courageous thing to do. Support is available both directly through 999kg and through independent organisations that specialise in gambling-related harm.

Support Through 999kg

Our responsible gaming support team is available 24 hours a day, 7 days a week via live chat. When you contact us about a gambling concern, you will be connected with a team member trained in responsible gaming who can:

• Help you activate deposit limits, time-out periods, or self-exclusion immediately.
• Review your account activity and provide a clear picture of your recent gambling patterns.
• Refer you to independent support organisations and provide guidance on seeking professional counselling.
• Ensure your account is fully protected during any exclusion or time-out period.
• Assist with the return of your available account balance if you are closing your account permanently.

Talking to Someone You Trust

Beyond professional services, talking honestly to a trusted family member, friend, or colleague about your concerns can be a powerful first step. Problem gambling thrives in secrecy. Breaking that secrecy — even in a small way — can provide both emotional relief and practical support from people who care about your wellbeing.

Tips for Getting Back on Track

• Activate deposit limits and self-exclusion on your 999kg account today — do not wait for a "better moment".
• Remove payment methods linked to gambling from easy access on your devices.
• Fill time previously spent gambling with activities you enjoy — cricket matches, family time, hobbies.
• Track your finances carefully for at least 60 days to rebuild a clear picture of your spending.
• If debts have accumulated, speak to a financial counsellor before they escalate further.
• Be patient with yourself — recovery from problem gambling is a process, not a single event.

If you have concerns about your gambling — or about another player's gambling habits — our dedicated responsible gaming team is ready to help. Every request related to responsible gaming is treated with absolute confidentiality and handled with care by trained staff.

How to Reach Us

The fastest way to reach our responsible gaming team is via the live chat function available on the 999kg platform. Our average response time is 2–5 minutes and the service runs 24 hours a day, every day of the week including Eid, Pohela Boishakh, Victory Day, and all public holidays in Bangladesh.

You may also contact us by email at [email protected]. This email address is displayed as plain text — it is not a clickable link. Email responses are typically delivered within 4 hours during peak periods and within 1 hour during off-peak hours (Bangladesh Standard Time, UTC+6).

What to Say When You Contact Us

You do not need to use any specific wording. Simply tell us that you are contacting us about responsible gaming and describe your concern as clearly as you can. Our team will take it from there. Common reasons players contact our responsible gaming team include:

• Requesting activation of a deposit limit, loss limit, or time-out period.
• Requesting self-exclusion (temporary or permanent).
• Asking for a review of their account's betting and deposit history.
• Reporting that they believe a family member's account may need to be reviewed.
• Seeking guidance on managing their gambling budget more effectively.
• Asking questions about any of the tools described on this page.

Our Commitment to Confidentiality

All responsible gaming interactions are treated as strictly confidential. Information shared with our responsible gaming team is not used for marketing purposes, is not shared with third parties, and is retained only for the purposes of managing your account protection and complying with our legal obligations. See our Privacy Policy for full details on how we handle your data.